A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Knowledge management is seen as a business process, integrating knowledge, people, processes, strategies, techniques and technologies. Knowledge workers spend 38% of their time searching for information. In 2006, knowledge management will support highly structured business processes as well as unstructured knowledge work. This book approaches information management from two key. Jan 15, 2018 the classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. A multiitem indica tor was built comprisi ng six items, including. Techopedia gives a detailed definition of km here, but essentially km is about sharing information and applying it to situations. Sales do your employees know what theyre talking about. Ultimately, the knowledge management process increases the value of the company and its competitiveness as a whole, because it increases the efficiency and effectiveness, the relationship of all resources and innovation tisen et al.
Knowledge management km definitions john girard, ph. Probably no better or more succinct singleline definition has appeared since. Knowledge management as an important tool in organisational management. At the time, it took approximately three years to get the license needed to.
Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. Here is a list of 15 benefits that can result from knowledge management and enterprise. A case study of knowledge management implementation for. What factors influence knowledge sharing in organizations a. What is the best way to achieve knowledge management in the. Knowledge management it concerns organizing and analyzing information in a companys computer databases so this knowledge can be readily shared throughout a company, instead of languishing in the department where it was created, inaccessible to other employees. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. Knowledge management as an important tool in organisational. Sylvie geisendorf and felicitas pietrulla have tried to give a revised definition of the circular economy. Knowledge management enables the highperformance workplace. Pdf knowledge sharing among employees in organizations. It involves the management both of external linkages and of knowledge flows within the enterprise, including methods and procedures for seeking external knowledge and for establishing closer relationships with other enterprises suppliers, competitors, customers or research. Knowledge management is a managerial activity which transmits, stores and develops, transfers.
Taylor 2010, p23 stated that resourcing and talent management as a distinct and coherent area of human resource management hrm. Brooking knowledge management is about enhancing the use of organisational knowledge through sound practices of information management and organisational learning. Knowledge management involves activities related to the capture, use and sharing of knowledge by the organisation. Its a cultural issue, added bobby caudill, solution architect, global government solutions at adobe. It is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining looking for hidden knowledge, relationships, etc. All organizations can benefit from their people sharing, innovating, reusing, collaborating and learning.
Employee reactions to the use of management control. When implementing a knowledge management initiative the knowledge management. What is the best way to achieve knowledge management in. Components of knowledge management the process component include standard processes for knowledge contribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on. Second, the definition of both knowledge work and workers will be stressed. Barclay managing editor, knowledge praxis philip c. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. We value the culture in velpic where everyone is encouraged to share what they know, and we have a healthy exchange of knowledge among our national team members in the east and west coast through various cloudbased platforms, web conferences and meetings. Employee reactions to the use of management control systems. In the knowledge management process, there are four main abilities that refer to skills. The pkm course was designed by faculty and librarians from the.
It is in this context that the present paper looks at the benefits, barriers and solutions of knowledge management. Often the difficulties with knowledge management are less about governance and more about the work style of individual employees. Knowledge management is the activity, which is concerned with strategy and tactics to manage human centered assets. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. This information may be important in adapting management control systems to the characteristics of the hospital and its employees, which may in turn contribute to reducing dysfunctional worker behavior. Effective knowledge management km is essential to almost any business. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. Knowledge management it involves measuring intellectual capital, developing knowledgeenhancing skills and competence, building internal support structures and maximising knowledge assets. Knowledge management km encompasses any systematic attempt to acquire, produce, codify or share knowledge in order to positively enhance organisational learning, performance and competitiveness foray and gault, 2003.
Understanding the different types of knowledge and in particular the difference between explicit and tacit knowledge is a key step in promoting knowledge sharing, choosing the right information or knowledge management system, and implementing km initiatives. How to implement knowledge sharing in the workplace. From information management to knowledge management. Knowledge management for knowledge workers electronic. Oct 01, 2012 sales do your employees know what theyre talking about.
Knowledge and influencing factors of employee retention. Progressive organizations of the modern time have realized the significance of knowledge management strategies and tools, therefore, the creation, management and sharing of knowledge is at the top of agenda coakes, amar and granados, 2010. At boeing, knowledge management is made up of a comprehensive system of processes, tools, methods and techniques that enable employees to capture and share information effectively arkell, 2007. Depending on the definition, the body of information might consist of facts, opinions, ideas, theories, principles, and models or other frameworks.
The classic oneline definition of knowledge management was offered up by tom davenport early on. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. These can be radically different between companies, industries and individuals. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Knowledge sharing among employees in organizations. Knowledge management, loosely defined, is a disciplined, holistic approach to using expertise effectively for competitive advantage. Knowledge management technology people process figure 1. Literature relating to knowledge management is shows different standpoints. Many studies have shown that not all km efforts carried by organizations were successfully implemented even with the deployment of advanced technology. Mature processes and technologies will offer solid support for km while emerging techniques will trigger new thinking.
Knowledge management is the process of capturing, distributing, and effectively using knowledge. Knowledge management is based around processes that support a business goal. This is not a new idea organisations have been managing human resources for years. Only in this way, can individual knowledge be made visible and available to the entire organization, where and when appropriate. Intense competition and rapid technological advances force companies to be more active in the acquisition, development and use. The contribute stage of the knowledge management cycle deals with encouraging employees to post what they have learnt to the communal knowledge base like a repository. As businesses increase their dependence on information technology, the number of fields in which knowledge workers must. Implication of knowledge management on employees behavior in. There are many taxonomies that specify various kinds of knowledge. As a result of this case study, the structure of knowledge management must at least include four main functions such as knowledge garden, questions and answers, library, and recent activities and three supplemented functions such as description.
As a company, infosys is a remarkable success story. The principles and practice of knowledge management by. Knowledge worker employees who are actively involved in the process of using techniques and technologies for collecting data, analysing information, communicating and acting. Information technology infrastructures and knowledge. Regardless of its size or subject matter, a company should use the knowledge it possesses in the most effective way possible. Dod finds knowledge management a tricky fit defense systems. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and.
Pdf employees characteristics in knowledge transfer and. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. Information and knowledge management 2 data information applied for a purpose. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Elements of knowledge management systems of enterprises. Knowledge management it involves measuring intellectual capital, developing knowledge enhancing skills and competence, building internal support structures and maximising knowledge assets. Km is also related to the concept of intellectual capital. The article explains what is knowledge management, why its important and what. Aghazadeh 2004 lays emphasis on the wise and effective approach by the management to deploy assorted able, educated, and professionally competent work force of employees. Knowledge management apqc is the leading source for innovative thinking and the latest research in knowledge management km. And what you can do about it you must demand the highest level of knowledge from your salespeopleand train them to make that happen. Knowledge management is the process of finding, gathering, assessing, organizing, and sharing information or knowledge, such as documents, procedures, resources, and.
Intense competition and rapid technological advances force companies to be more active in the acquisition, development and use of knowledge for innovation. The different types of knowledge knowledge management. The results obtained contribute to creating specific knowledge on the reactions of employees to the use of management control systems in hospitals. Hence, a number of factors are likely to impact on employee retention in an organisation. Knowledge management is an explicit system to use this capital. Pdf a knowledge worker is someone who is employed because of his or. For purposes of this definition, the term investment company as used in section 2a3 of the act includes a covered company.
For an organisation this resides within employees human capital and represents a source of creativity, innovation and adaptability to change. Knowledge is a fluid mix of contextual information, values, experiences and r. Pdf the role of knowledge management infrastructure in. Knowledge management information or data management with the additional practice of capturing the tacit experience of the individual to be shared, used and built upon by the organization leading to increased productivity tacit knowledge innovation, creation of new knowledge often comes from collaboration and interaction with experts. How to make information useful organisations need to manage information well and consistently in order to be responsive to the needs of their customers. Prior studies defining knowledge management are shown in table 1. People are not accustomed or trained for collaboration. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative. Components of knowledge management the process component include standard processes for knowledgecontribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on.
Knowledge management is the process of finding, gathering, assessing, organizing, and sharing information or knowledge, such as documents, procedures, resources, and worker skills. Employees perceptions about knowledge sharing impacts on. Information management underpins the key activities of planning, analysis, action and, above all, learning and development. Afterwards, the influx of beneficial information pertaining to the administrative and technical aspects helps to identify the advantageous impact of knowledge and the right approaches of. Many business strategies, including benchmarking, good practice, change management and employee engagement, are linked to knowledge management. Aug 11, 2014 all organizations can benefit from their people sharing, innovating, reusing, collaborating and learning. Knowledge and information management by individuals. The map includes the key words from the definition, presenting the key. Certainly, knowledge workers require knowledge managers, not bosses. Thus, practice of knowledge management is essential in higher learning institutions. This paper proposes a process model of knowledgesharing motivation based on the combination of two prominent theories of motivation. More specifically, the study seeks to clarify some of the basic values and problems in the area.
1329 424 767 953 1133 597 1675 544 492 957 1192 832 675 1047 894 1496 415 1360 128 504 874 702 409 1213 1448 1460 368 701 1095 1474 22 1465 1257 309 1193